Forensics:

• Cost? Please call us.

Data Recovery:

• Cost? Recovery is based upon a rate of $69/Hr. Most hard drive recoveries and back-up to DVD are 3 hours on average. Other types of electronic media require less time.
• Our Guarantee? Very simply, if we cannot recover your data, you do not pay. We can then advise you on what steps should be taken next to recover the data should the media be physically damaged.

Investigations:

• Do you do private, business or criminal investigations? We will investigate anything as long as it is ethical and legal. Private parties are required to pay a retainer fee before any investigations take place. Consultations are free.
• Cost? Please call us with any questions.

Repairs:

• Do you work on MAC's? No, we do not.

Online Support:

• How do you connect with online support? There are several ways and all are secure. One means is to download THIS file and then call us at 920.867.4766 with the appropriate keys to access the machine securely. The MD5 checksum to verify the integrity of the file is d924b1ebed6c5a20c32b1f05edf37c15.
• Is it safe...is it secure? Absolutely. The software and methodology is certified to ISO 9001 standards for remote support connectivity. The connection includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees full client-to-client data protection. This means that even the routing servers used by the service will not be able to read the data stream.